Navigating Toll Plazas

FASTag is a small prepaid tag that uses Radio Frequency Identification (RFID) technology. This tag is stuck on the windshield of your vehicle and allows you to cross toll plazas without stopping to pay in cash. Using it, you can make toll payments automatically when your vehicle nears the toll booth. This saves time and reduces traffic.

Launched in 2014, FASTag has transformed Indian highways by improving their efficiency. Also, it has benefitted the authorities by reducing revenue leakage and promoting a cashless economy. Want an in-depth understanding? Let’s see how FASTag is helping the Indian economy and drivers.

How is FAStag helping India

FASTag promotes digital payments and is helping India become a cashless economy. Due to its wide adoption, this technology has increased user experience. Let’s gain more clarity and see how it is helping the nation:

1. Reduced waiting times

The most dramatic improvement is in toll plaza waiting times. Before FASTag, vehicles would wait an average of 714 seconds (approx. 12 minutes) at toll booths. This has now been reduced to just 47 seconds per vehicle. Due to FAStag there has been a massive reduction in time wastage and traffic congestion.

2. Enhanced revenue collection

Before the introduction of FASTag, toll payments were done manually. This took time and often led to mistakes. However, after the introduction of FASTag, the process is automatic. When a vehicle with a FASTag approaches the toll booth, the payment is quickly processed without needing to stop.

Due to this, FASTag has achieved an impressive 98% toll collection penetration rate as of November 30th, 2023. This system has:

  • Increased toll revenue by reducing leakages
  • Enabled real-time tracking of toll transactions
  • Eliminated manual cash collection errors

Moreover, the system is highly scalable and can easily manage a large number of vehicles.

3. Environmental benefits

The efficiency gains of FASTag have also translated into tangible environmental benefits. An impact assessment study revealed that FASTag has helped to reduce approximately 9,78,200+ tons of carbon dioxide (CO2) emissions. This happened due to:

  • Minimised vehicle idling and
  • Reduced congestion

4. Improves the user experience

FASTag makes toll payments much easier for users. Instead of stopping to pay cash, you can simply drive through toll booths, and the payment is automatically made. You also get instant notifications on your phone about toll payments.

Additionally, you can check your account balance anytime through mobile apps or websites. Obtaining the FASTag is convenient too. You can easily get it from leading banks, NBFCs, or other service providers.

How is FASTag’s role expanding in India

FASTag is now evolving beyond its original purpose of toll collection. Let’s see how:

  • Emerging payment services

FASTag is being tested for new services, like parking payments Some future services even include fuel payments, e-challan payments, and payments at roadside amenities.

  • Enhanced vehicle-related benefits

Along with toll payments, FASTag offers several other additional advantages, such as emergency road assistance and accidental death cover.

How can you get FASTag?

To get your FASTag you need to apply online using the website or app of any NBFC or service provider. Next, provide the relevant documents and activate your FASTag. Paste it on the windshield near the rearview mirror. If you need adhesives or other materials to install it properly, you can buy them from online marketplaces.

Lastly, make a recharge of a suitable amount. Remember, that upon passing a toll plaza your payment will be deducted, automatically. Hence, make sure you maintain sufficient balance in your FASTag.

Conclusion

FASTag has completely changed the way we people used to pay on toll plazas. It has automated the entire payment mechanism, which:

  • Saves time for commuters
  • Reduces traffic congestion
  • Improves revenue collection
  • Minimises CO2 emission
  • Eliminates manual errors

Beyond tolls, FASTag is also evolving into a multi-purpose payment tool for parking, fuel, and other vehicle-related expenses. In this way, this technology is not just a convenience but a significant step toward digital transformation in India.